How can we
help you?
Questions about your account, the platform, or getting started with 42A? Our team is here to help. Reach out by email or send us a support request — we typically reply within 1–2 business days.
01 — Ways To Get Help
Email us
Drop us a line and we'll get back to you. Best for detailed questions or when you want to attach screenshots.
support@42a.aiSend a request
Fill out a quick form and your request goes straight to our support team. We'll follow up by email.
Browse resources
Guides and insights on AI visibility and generative engine optimization — plus details on the 42A platform.
Inside AI Answers →02 — Frequently Asked Questions
How do I contact 42A support?
You can reach the 42A support team two ways: email us directly at support@42a.ai, or submit a request using the support form on this page. Both go straight to our team.
What is your typical response time?
We aim to respond to every support request within 1–2 business days. Urgent, account-impacting issues are prioritized.
What information should I include in my support request?
To help us resolve your issue faster, include your name, the email associated with your account, your company website, and a clear description of the problem or question — along with any relevant screenshots or steps to reproduce.
I have a billing or account question. Can you help?
Yes. Send billing and account questions to support@42a.ai or through the form on this page and our team will assist you. Please include the email address on your account so we can locate it quickly.
Where can I learn more about how 42A works?
Explore our Inside AI Answers resources for guides and insights on AI visibility and generative engine optimization, and review our platform and integrations pages to see what 42A does.
How do I request a demo or discuss pricing?
Use the support form on this page or email support@42a.ai and let us know you would like a demo or pricing details. Our team will follow up to schedule a conversation.
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